Refund policy
Refund Policy
Scientific and Technical Limited
Effective Date: 04.11.25
1. Introduction
This Refund Policy outlines the terms and conditions under which refunds and returns are accepted by Scientific and Technical Limited (“we”, “our”, “us”). By purchasing products from our website or through any authorised sales channel, you agree to the terms of this policy.
We are committed to providing high-quality scientific and technical products and services. However, if you are not fully satisfied with your purchase, this policy explains how you may be eligible for a return, replacement, or refund.
2. Returns Eligibility
To qualify for a return, the following conditions must be met:
- The item must be unused, unopened, and in its original packaging.
- The return request must be made within 14 calendar days of receiving the goods.
- Proof of purchase, such as the original order confirmation or invoice, must be provided.
We cannot accept returns or offer refunds for the following:
- Products that have been opened, used, or damaged after delivery.
- Custom, special-order, or made-to-order products (including formulated enzyme blends).
- Perishable, temperature-sensitive, or time-sensitive goods.
- Products sold on promotion, clearance, or as final sale items.
3. Return Procedure
To initiate a return, please contact our customer service team at sales@scientificandtechnical.com with your order number, product details, and reason for return.
Once your return has been authorised, you will receive detailed instructions on how and where to send the goods. Please do not return any items without prior authorisation, as these may not be accepted.
Unless the item is defective or supplied in error, you are responsible for all return shipping costs. We recommend using a tracked and insured postal service to ensure safe delivery.
4. Inspection and Refunds
All returned items are subject to inspection upon arrival. Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Shipping and handling fees are non-refundable, except in cases of incorrect or defective items.
- Refunds may take additional time to appear in your account depending on your payment provider.
5. Faulty or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please notify us within 7 days of receipt at sales@scientificandtechnical.com.
We will arrange for a replacement or a full refund once the issue has been verified. In such cases, return shipping costs will be covered by Scientific and Technical Limited.
6. Late or Missing Refunds
If you have not received your refund after the stated processing period, please:
- Recheck your bank or card account.
- Contact your payment provider, as processing times may vary.
- If you still have not received your refund, contact us directly at sales@scientificandtechnical.com for assistance.
7. Contact Information
For any questions or concerns regarding this Refund Policy, please contact:
Scientific and Technical Limited
📧 Email: sales@scientificandtechnical.com
🌍 Registered Office: John Eccles House, Robert Robinson Avenue, The Oxford Science Park, Oxford OX4 4GP,UK
8. Policy Updates
Scientific and Technical Limited reserves the right to modify or update this Refund Policy at any time without prior notice. The latest version will always be available on our official website.